This privacy policy explains how London Driving Force Limited(“we”, “us” or “our”) collects and uses your personal data when you contact us, enquire about lessons, or use this website. We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
London Driving Force Limited is the data controller responsible for your personal data. We are a company registered in England and Wales under company number 17292688, with a registered office at Two Oaks, 67 London Road, Rugby, Warwickshire, England, CV23 9JB.
If you have any questions about this policy or your data, you can contact us at contact@londondrivingforce.com.
2. The information we collect
We may collect and process the following personal data:
- Identity and contact details, such as your name, email address, phone number, and postcode or area.
- Lesson information, such as your transmission preference, instructor preference, driving experience, and any test you have booked.
- Application information, if you contact us as an instructor, such as your qualification and the areas you cover.
- Technical data, such as your IP address, browser type, and basic usage information collected automatically when you visit the website.
- Any other information you choose to include in the messages you send us.
3. How we collect your data
We collect data when you complete a form on this website, email or message us, or otherwise get in touch. Some technical data is collected automatically by our website hosting provider for security and reliability.
4. How we use your data and our lawful bases
Under UK GDPR we must have a lawful basis for using your personal data. We rely on the following:
- Consent. When you submit an enquiry form, you consent to us using your details to respond. You can withdraw consent at any time.
- Performance of a contract. Where you book lessons with us, we use your data to arrange and deliver those lessons.
- Legitimate interests. To run our business safely and effectively, including responding to enquiries, keeping records, and protecting our website, provided your rights do not override those interests.
- Legal obligation. Where we must keep records to comply with the law, such as tax and accounting requirements.
5. Who we share your data with
We do not sell your personal data. We may share it with:
- The driving instructor assigned to you, so they can arrange and deliver your lessons.
- Trusted service providers who help us run the business, such as our website hosting provider and our email delivery provider. These providers act as our processors and may only use your data on our instructions.
- Authorities or advisers where we are required to do so by law.
6. International transfers
Some of our service providers may process data outside the United Kingdom. Where they do, we take steps to ensure your data receives a level of protection consistent with UK data protection law, for example through approved safeguards such as the International Data Transfer Agreement or adequacy regulations.
7. How long we keep your data
We keep your personal data only for as long as we need it. Enquiries that do not lead to lessons are normally deleted within 12 months. Records relating to lessons and payments are kept for as long as needed to deliver our service and to meet legal and accounting obligations, after which they are securely deleted.
8. Your rights
Under UK GDPR you have the right to:
- Be informed about how we use your data.
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request erasure of your data in certain circumstances.
- Request that we restrict processing of your data.
- Object to processing based on our legitimate interests.
- Request the transfer of your data, known as data portability.
- Withdraw consent at any time where we rely on consent.
To exercise any of these rights, please contact us at contact@londondrivingforce.com. We will respond within one month.
9. Cookies
This website uses only the cookies necessary for it to function and to keep it secure. We do not use advertising cookies. If we introduce analytics or other non-essential cookies in future, we will ask for your consent first and update this policy.
10. How we protect your data
We use appropriate technical and organisational measures to keep your data secure, including secure hosting and restricting access to those who need it. While no online service can be guaranteed completely secure, we take the protection of your data seriously.
11. Children
Our services are intended for people who are old enough to begin learning to drive in the United Kingdom. We do not knowingly collect data from children under that age without appropriate consent.
12. Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with a revised date at the top.
13. How to complain
If you are unhappy with how we have handled your data, please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority, at ico.org.uk.